1. HOW DO I PLACE AN ORDER ON FIREFOXBIKES?
Placing an order is easy, simply follow these steps:
2. DO I NEED TO CREATE A FIREFOXBIKES ACCOUNT TO PLACE AN ORDER?
You do not need to create an account to make a purchase. However, we recommend that you set up a Firefoxbikes account to enjoy the benefits of managing your account which includes saving and organising your payment and address details, reviewing your order history and gaining access to create your own personal wish list.
3. WHAT PAYMENT TYPES DOES FIREFOXBIKES ACCEPTS?
We accept Visa, MasterCard and American Express in our checkout. We don’t support Cash On Delivery.
4. IS IT SAFE TO USE MY CREDIT CARD?
The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure Firefoxbikes uses Secure Socket Layer (SSL) technology to protect the data you send to us over the internet. All credit card transactions on this site are processed using Cybersource, a secure online payment gateway which encrypts your card details in a secure host environment.
5. IS MY PERSONAL INFORMATION KEPT PRIVATE?
In order to register with Firefoxbikes, you are required to let us know your name and email address. To place an order we will also require your billing address, delivery address, telephone number, credit card number, expiration date and the CVV number. If necessary these details may be used to verify and validate your order. We may use your contact details to keep you informed of our latest collections and Firefoxbikes news.
6. CAN I AMEND MY DELIVERY ADDRESS ONCE THE ORDER HAS BEEN PLACED?
Unfortunately, once your order has been placed we are unable to change your shipping details but may be able to assist you to cancel and replace the order.