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Shipment, Returns, Cancellation and refund policy

Shipment

Firefox Bikes & it’s authorized retail partners will be delivering the customer orders based on serviceability in certain areas which are serviceable by logistic partners in India only.

Customer will be charged shipment charges as per rates mentioned in below table

CART VALUE (INR) SHIPPING FEE (INR)
0 - 499/- 99
500 - 1499/- 149
1500 - 3000/- 249
Above 3000/- Free*

* J&K, Sikkim and North East India delivery charges would be INR 1000/- above INR 3000/- cart value due to additional shipping charged by logistic partners.

Firefox Bikes reserves the rights to cancel or refund any order if it’s received from areas which are unserviceable due to any reason beyond its control i.e. (not limited to) Natural disaster, Riots, acts of god, change in serviceability provided by logistics partners, without any prior notice.

Standard shipping time for bikes & heavy accessories is 7-10 days.

The Bikes will be box packed delivered to the customer in 99% assembled condition. The customer needs to do following :

1. Install the pedal.
2. Correct the handle bar position and tighten it.
3. The customer needs to install any accessories (if ordered).
(The above mentioned steps can be done with the help of tools provided in the small part box, in which pedal, warranty card and instruction manual is kept).

4. In case of kids bike, the customer needs to install the training wheel also.
(Please note that we do not provide tools in case of kids (14"-20") bike).

Returns

Return pick up will be arrange for products which are delivered with manufacturing defects or wrong product.

Customer is required to reach out to Firefox bikes help desk via email (Customercare@Firefoxbikes.Com) with photos of defective/wrong delivered product to initiate reverse pick up.

Customer needs to pack the product with all tags and in box contents in original packaging for reverse pick up.

A replacement order will be generated for approved returns and customer will be notified about it.

Cancellation

Cancellation is allowed in case of customer orders a wrong product or no longer require the ordered item.

Cancellation is not allowed if the product is already shipped.

Refund

Full money will be refunded to customer in case of order product is out of stock or is not approved due to quality concerns.

No refund will be made if the product is shipped, customer refuses to receive the package, unavailability on the given shipping address.

Refund is processed through respective banks thus will be credited to customer’s account as per Bank’s standard processing time.